Front Office Manager

Hilton Fort Wayne at the Grand Wayne Convention Center

Fort Wayne (IN)

On-site

USD 49,500 - 60,500

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

The Hilton Fort Wayne at the Grand Wayne Convention Center is seeking a Front Office Manager to lead its front desk and bell/transportation departments. This hands-on leadership role requires a results-driven, guest-focused leader who thrives on the front lines, ensuring exceptional hospitality and operational efficiency.

Qualifications

Proven success in a front office or guest services leadership role.
Strong familiarity with Hilton systems (OnQ) is a plus.
Able to handle competing priorities in a fast-paced environment.

Responsibilities

Provide day-to-day leadership for front desk and bell/transportation operations.
Recruit, hire, train, coach, and develop front office staff.
Monitor guest satisfaction and resolve issues promptly.

Skills

Leadership

Communication

Organizational Skills

Guest Service

Education

College degree in Hospitality or Business Management

Tools

Hilton systems (OnQ)

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Hilton Fort Wayne at the Grand Wayne Convention Center

The Hilton Fort Wayne at the Grand Wayne Convention Center, Northeastern Indiana’s premier full-service hotel and banquet facility, is seeking a Front Office Manager to lead its front desk and bell/transportation departments with energy, integrity, and a passion for top-tier service.

As a full-service Hilton property, we are committed to delivering exceptional hospitality at every touchpoint. We are looking for a results-driven, guest-focused leader who thrives on the front lines. While this is a management position that involves administrative responsibilities such as payroll, scheduling, and team performance oversight, the successful candidate is expected to spend at least 80% of their time actively engaged with their team at the front desk and bell stand. This is a hands-on leadership role, ideal for someone who leads by example and has a genuine enthusiasm for guest service.

Responsibilities:

· Provide day-to-day leadership for front desk and bell/transportation operations

· Ensure consistent delivery of Hilton brand service standards

· Recruit, hire, train, coach, and develop front office staff

· Oversee scheduling, payroll, and staffing levels to ensure operational efficiency

· Monitor guest satisfaction and resolve issues promptly

· Maintain financial controls, assist with departmental budgeting, and take ownership of the gift shop

· Partner with other hotel departments to ensure seamless guest experiences

· Ensure compliance with all company policies, Hilton brand standards, and applicable laws

Qualifications:

· Proven success in a front office or guest services leadership role; Hilton experience preferred

· Strong familiarity with Hilton systems (OnQ) is a plus

· College degree in Hospitality or Business Management preferred; equivalent work experience will be considered

· Excellent communication, leadership, and organizational skills

· Able to handle competing priorities in a fast-paced, high-guest-contact environment

Demonstrated ability to lead by example, mentor staff, and create a culture of service excellence

Flexible schedule is a must, this position may be required to work any shift, including early mornings, evenings, overnights, weekends, and holidays as needed

Weekend availability is expected; while time off requests are considered, this role typically includes two days off during the week.

This is an exciting opportunity to join a committed team at a landmark Hilton property. If you are a high-energy hospitality professional who believes in the power of presence and leading from the front, we invite you to apply.

Salary can be discussed based on experience.

Job Type: Full-time

Pay: From $55,000.00 per year