Guest Experience Concierge — Front Desk Pro

Aimbridge Hospitality; Fort Wayne (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Time Off

Employee Assistance Program

Job summary

Extended Stay America - Fort Wayne - North in Fort Wayne, IN is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and friendly farewells. You’ll be the face of the hotel, ensuring every guest feels cared for and valued.

From handling reservations and guest requests to coordinating with housekeeping and maintenance, you’ll keep the front desk humming with precision. Experience with hotel software and MS Office is a plus.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Guest Service Superstar: Provide warm, top-tier service creating memorable stays.
• Communication Champ: Convey messages clearly with guests and team.
• Quick-Thinking Problem Solver: Address issues promptly for smooth operations.
• Multitasking Marvel: Manage reservations, check-ins/outs, and payments efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Extended Stay America - Fort Wayne - North in Fort Wayne, IN is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and friendly farewells. You’ll be the face of the hotel, ensuring every guest feels cared for and valued.

From handling reservations and guest requests to coordinating with housekeeping and maintenance, you’ll keep the front desk humming with precision. Experience with hotel software and MS Office is a plus.