Front Desk Guest Services Specialist

Pah Management; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Incentive Program

Hotel Stay Perks

Job summary

PAH Management is seeking a Guest Services Associate for the Fort Wayne, IN property. The role focuses on courteous check-in/check-out, processing payments, and delivering exceptional guest service to hotel guests and visitors.

The position requires strong customer service skills, the ability to multitask in a fast-paced environment, and effective communication with guests and team members. It is a full-time on-site role with competitive benefits.

Qualifications

• Customer service experience required, preferably in a hotel or related field.
• Ability to multitask, stay detail-oriented, and maintain service-centric approach in a fast-paced environment.
• Strong communication and listening skills to address guest concerns.

Responsibilities

• Check guests in and out and make reservations and confirmations.
• Process all payments according to hotel requirements.
• Provide information to guests and coordinate special requests for services.

Skills

Customer service

Multitasking

Communication

Stress management

Education

High school diploma or equivalent

Tools

PMS

Job description

PAH Management is seeking a Guest Services Associate for the Fort Wayne, IN property. The role focuses on courteous check-in/check-out, processing payments, and delivering exceptional guest service to hotel guests and visitors.

The position requires strong customer service skills, the ability to multitask in a fast-paced environment, and effective communication with guests and team members. It is a full-time on-site role with competitive benefits.