Evening Front Desk & Guest Experience Lead

Pyramid Global Hospitality; Fort Wayne (IN); On-site; USD 21,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality in Fort Wayne, IN, is seeking a Front Desk Agent for full-time hours 3pm to 11pm. You will greet guests, check in, provide information about the hotel and local area, and set the tone for a memorable stay.

The ideal candidate is energized by working with people from around the world, has strong communication skills, computer literacy, and the ability to stand for long periods. Weekend and holiday availability is required.

Qualifications

• Excellent verbal and written communication skills.
• Ability to perform in a fast-paced environment and handle guest inquiries.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Provide information about the hotel, amenities, and local area to guests.
• Maintain accuracy when posting charges and processing payments.
• Resolve guest issues promptly to enhance customer satisfaction.
• Promote and support hotel programs and services.

Skills

Communication skills

Customer service

Computer skills

Teamwork

English proficiency

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality in Fort Wayne, IN, is seeking a Front Desk Agent for full-time hours 3pm to 11pm. You will greet guests, check in, provide information about the hotel and local area, and set the tone for a memorable stay.

The ideal candidate is energized by working with people from around the world, has strong communication skills, computer literacy, and the ability to stand for long periods. Weekend and holiday availability is required.