Front Office Leader — Guest-Experience Champion (Flexible Schedule)

Welcome Group; Fort Wayne (IN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision Insurance

Paid time off

Employee discount

Food and Beverage discount on property

Job summary

Hilton Fort Wayne is seeking a Front Office Manager to lead its front desk and bell/transportation teams with energy and a commitment to top-tier service. This hands-on managerial role includes payroll, scheduling, and performance oversight while spending the majority of time with guests and teammates.

The position emphasizes leading by example and delivering consistent, brand-standard experiences in a full-service hotel environment.

Qualifications

• Proven success in a front office or guest services leadership role.
• Excellent communication, leadership and organizational skills.
• College degree in Hospitality or Business Management preferred; equivalent experience considered.
• Ability to lead by example and develop front office staff.

Responsibilities

• Provide day-to-day leadership for front desk and bell/transportation operations.
• Ensure consistent delivery of Hilton brand service standards.
• Recruit, hire, train, coach, and develop front office staff.
• Oversee scheduling, payroll, and staffing levels to ensure operational efficiency.
• Monitor guest satisfaction and resolve issues promptly.
• Maintain financial controls, assist with budgeting, and manage the gift shop.

Skills

Leadership

Communication

Organizational skills

Guest services

Team mentoring

Education

Bachelor's in Hospitality or Business

Tools

Hilton PEP

Job description

Hilton Fort Wayne is seeking a Front Office Manager to lead its front desk and bell/transportation teams with energy and a commitment to top-tier service. This hands-on managerial role includes payroll, scheduling, and performance oversight while spending the majority of time with guests and teammates.

The position emphasizes leading by example and delivering consistent, brand-standard experiences in a full-service hotel environment.