Evening Freight Service Center Specialist

FedEx Freight; Greenwood (IN); On-site; USD 22,000 - 31,000; Full time

Job summary

FedEx Freight in Greenwood, IN seeks an Office/Customer Service Associate to handle administrative tasks, process freight documentation, and assist customers with inquiries and scheduling. You will support daily service center operations and ensure accurate data entry for shipments and billing.

The role requires solid phone skills, basic math, and familiarity with computer systems. A high school diploma or GED is required, with prior office and customer service experience preferred.

Qualifications

• Minimum high school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Strong phone and interpersonal skills are essential.
• Ability to count, perform basic math, and use data entry systems.

Responsibilities

• Handle administrative/clerical tasks (filing, copying, imaging, mail distribution).
• Verify and complete required documentation and reports.
• Provide information and assistance to customers; determine pickup/delivery needs and sell services.
• Enter freight shipment data into computer systems and generate freight bills.
• Assist customers via phone/email/fax with inquiries and tracing shipments.
• Schedule freight pick-ups and coordinate driver activities.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with sales/operations to meet customer needs and resolve issues.

Skills

Administrative support

Customer service

Data entry

Phone skills

Teamwork

Time management

File handling

Education

High school diploma or GED

Tools

Microsoft Office

Job description

FedEx Freight in Greenwood, IN seeks an Office/Customer Service Associate to handle administrative tasks, process freight documentation, and assist customers with inquiries and scheduling. You will support daily service center operations and ensure accurate data entry for shipments and billing.

The role requires solid phone skills, basic math, and familiarity with computer systems. A high school diploma or GED is required, with prior office and customer service experience preferred.