Evening Freight Service Center Associate

FedEx Freight, Inc.; Greenwood (IN); Sur place; USD 34 000 - 46 000; Plein temps

Résumé du poste

FedEx Freight, Inc. is seeking an administrative/customer service associate in Greenwood to support daily freight operations. You will handle documentation, data entry, and customer inquiries to determine pickup/delivery needs and resolve issues.

Role requires strong phone skills, reliability with time management, and accuracy with billing and records. Office/dock environment with variable hours; qualifies for a steady, full-time schedule.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Typing/data entry skills and PC experience.

Responsabilités

• Perform administrative/clerical tasks (filing, copying, mailing, data entry).
• Verify and complete required documentation and reports.
• Provide information to customers, determine needs, and upsell services.
• Enter shipment information into the system and generate freight bills.
• Administer freight pick-up processes and assist customers by phone or email.
• Make freight delivery appointments and assist with driver coordination.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with sales, operations, and other centers to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance as required.
• Comply with laws, regulations, and company policies.

Connaissances

Phone skills

Interpersonal skills

Data entry

Typing

PC skills

Time management

Multitasking

Team player

Confidentiality

Formation

High school diploma or GED

Description du poste

FedEx Freight, Inc. is seeking an administrative/customer service associate in Greenwood to support daily freight operations. You will handle documentation, data entry, and customer inquiries to determine pickup/delivery needs and resolve issues.

Role requires strong phone skills, reliability with time management, and accuracy with billing and records. Office/dock environment with variable hours; qualifies for a steady, full-time schedule.