Evening Fleet Dispatch & Service Coordinator

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

All Fleet Inc. in Winthrop Harbor, IL seeks an Evening Operations Specialist to coordinate emergency truck and trailer repair services for commercial fleet customers.

You will answer calls, collect information, dispatch technicians, track progress, communicate updates, solve problems, and ensure every job is properly documented. We will teach dispatching, terminology, systems, and how to support mobile technicians while managing breakdowns from intake through completion.

Qualifications

• Strong customer-first mindset and professional communication skills.
• Ability to think clearly during busy periods and manage multiple tasks.
• Excellent attention to detail and strong information-gathering abilities.
• Disciplined to follow established processes and escalate appropriately.
• Reliable attendance and punctuality are essential in this role.

Responsibilities

• Coordinate emergency truck and trailer repair services for commercial fleet customers.
• Answer calls, collect information, dispatch technicians, and track progress.
• Communicate updates and resolve problems; ensure proper job documentation.

Skills

Customer-first mindset

Phone & written communication

Clear thinking under pressure

Attention to detail

Information gathering

Process discipline

Escalation judgment

Reliability & punctuality

Job description

All Fleet Inc. in Winthrop Harbor, IL seeks an Evening Operations Specialist to coordinate emergency truck and trailer repair services for commercial fleet customers.

You will answer calls, collect information, dispatch technicians, track progress, communicate updates, solve problems, and ensure every job is properly documented. We will teach dispatching, terminology, systems, and how to support mobile technicians while managing breakdowns from intake through completion.