Evening Road Service Dispatch Coordinator

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

All Fleet Inc. is seeking a Second Shift Road Service Coordinator to join our Winthrop Harbor operations center. The role focuses on handling breakdown calls, gathering essential details, and coordinating mobile repair teams to restore service quickly.

If you excel in fast-paced customer service and communicate clearly, you can learn the dispatch tech side. This on-site position offers evenings and overnight handoffs to the next shift, with a strong emphasis on accuracy and timely updates.

Qualifications

• Must thrive in a fast-paced customer service environment.
• No trucking experience required.
• Willing to learn the technical side of dispatch.
• Strong communication with drivers and customers.
• Detail oriented with strong organizational skills.

Responsibilities

• Take breakdown calls from drivers and fleet customers
• Ask the right questions and document accurate information
• Coordinate mobile repair technicians
• Communicate status updates throughout the repair
• Monitor open jobs and address delays
• Support technicians in the field
• Confirm required photos, forms, notes, and documentation
• Make sure completed jobs are ready for invoicing
• Leave the overnight team with a complete and accurate handoff

Skills

Urgency

Accountability

Empathy

Clear communication

Organization

Attention to detail

Sound judgment

Consistent follow-through

Job description

All Fleet Inc. is seeking a Second Shift Road Service Coordinator to join our Winthrop Harbor operations center. The role focuses on handling breakdown calls, gathering essential details, and coordinating mobile repair teams to restore service quickly.

If you excel in fast-paced customer service and communicate clearly, you can learn the dispatch tech side. This on-site position offers evenings and overnight handoffs to the next shift, with a strong emphasis on accuracy and timely updates.