Night Operations Lead - Dispatch & Service Excellence

All-Fleet-Inc; Winthrop Harbor (IL); On-site; USD 48,000 - 60,000; Full time

Job summary

All Fleet Inc. is seeking a Night Operations Specialist to support commercial drivers, mobile repair technicians, and fleet customers from Winthrop Harbor, IL.

This on-site role requires independent, customer-driven service and a focus on reliability in overnight operations. The position prioritizes prompt breakdown handling, complete job information for technicians, proactive customer updates, and meticulous handoffs between shifts.

Qualifications

• Experience in dispatch or overnight operations preferred.
• Ability to stay organized and document actions clearly.
• Willingness to work third shift and on-site in Winthrop Harbor, IL.

Responsibilities

• Promptly handle every incoming breakdown.
• Provide complete job information to technicians.
• Keep customers informed of progress.
• Follow up on delays.
• Document every completed job.
• Take ownership of unresolved situations.
• Provide detailed and accurate morning handoffs.

Skills

Verbal and written communication

Attention to detail

Multitasking

Independent decision-making

Overnight availability

Customer-focused service

Process discipline

Problem solving

Job description

All Fleet Inc. is seeking a Night Operations Specialist to support commercial drivers, mobile repair technicians, and fleet customers from Winthrop Harbor, IL.

This on-site role requires independent, customer-driven service and a focus on reliability in overnight operations. The position prioritizes prompt breakdown handling, complete job information for technicians, proactive customer updates, and meticulous handoffs between shifts.