Night Operations Specialist - Proactive Dispatch & Support

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

All Fleet Inc. is seeking a Night Operations Specialist to support commercial drivers, mobile repair technicians, and fleet customers from our Winthrop Harbor, IL facility.

This is an independent, customer-driven role requiring reliability, clear communication, and the ability to make decisions on the fly during the third shift. You will document every step, ensure stakeholders are informed, and guarantee handoffs are detailed and accurate.

Qualifications

• Strong verbal and written communication.
• Excellent attention to detail.
• The ability to manage multiple active situations.
• Comfort making decisions independently.
• Consistent overnight availability.
• Professionalism during stressful conversations.
• A genuine desire to help customers.
• The discipline to follow processes every time.

Responsibilities

• Every incoming breakdown is handled promptly.
• Every technician receives complete job information.
• Every customer knows what is happening.
• Every delay receives follow-up.
• Every completed job has proper documentation.
• Every unresolved situation has clear ownership.
• Every morning handoff is detailed and accurate.

Skills

Strong communication

Attention to detail

Multitasking

Independent decision making

Overnight availability

Professional under pressure

Customer focus

Process discipline

Job description

All Fleet Inc. is seeking a Night Operations Specialist to support commercial drivers, mobile repair technicians, and fleet customers from our Winthrop Harbor, IL facility.

This is an independent, customer-driven role requiring reliability, clear communication, and the ability to make decisions on the fly during the third shift. You will document every step, ensure stakeholders are informed, and guarantee handoffs are detailed and accurate.