EVENING OPERATIONS SPECIALIST | NO DISPATCH EXPERIENCE REQUIRED

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

All Fleet Inc. in Winthrop Harbor, IL seeks an Evening Operations Specialist to coordinate emergency truck and trailer repair services for commercial fleet customers.

You will answer calls, collect information, dispatch technicians, track progress, communicate updates, solve problems, and ensure every job is properly documented. We will teach dispatching, terminology, systems, and how to support mobile technicians while managing breakdowns from intake through completion.

Qualifications

• Strong customer-first mindset and professional communication skills.
• Ability to think clearly during busy periods and manage multiple tasks.
• Excellent attention to detail and strong information-gathering abilities.
• Disciplined to follow established processes and escalate appropriately.
• Reliable attendance and punctuality are essential in this role.

Responsibilities

• Coordinate emergency truck and trailer repair services for commercial fleet customers.
• Answer calls, collect information, dispatch technicians, and track progress.
• Communicate updates and resolve problems; ensure proper job documentation.

Skills

Customer-first mindset

Phone & written communication

Clear thinking under pressure

Attention to detail

Information gathering

Process discipline

Escalation judgment

Reliability & punctuality

Job description

YOU HAVE THE PEOPLE SKILLS. WE HAVE THE TRAINING.

All Fleet Inc. is searching for an organized, driven, and customer-focused Evening Operations Specialist.

This position is designed for someone who has already learned how to deliver excellent service in a demanding environment and is ready to apply those skills to a professional operations career.

You may currently be a restaurant team leader, hospitality professional, retail supervisor, customer service representative, medical scheduler, or front-desk coordinator.

If people already trust you to handle difficult situations, we should talk.

THE JOB

You will coordinate emergency truck and trailer repair services for commercial fleet customers.

You will answer calls, collect information, dispatch technicians, track progress, communicate updates, solve problems, and make sure every job is properly documented.

WHAT WE ARE LOOKING FOR

• A strong customer-first mindset
• Professional phone and written communication
• The ability to think clearly during busy periods
• Excellent attention to detail
• Confidence asking questions and gathering information
• The discipline to follow established processes
• The judgment to recognize when something needs escalation
• A commitment to finishing what you start
• Reliable attendance and punctuality

WHAT WE WILL TEACH YOU

• Dispatching and service-call coordination
• Truck and trailer repair terminology
• Our communication and documentation systems
• How to support mobile technicians
• How to manage breakdowns from intake through completion

You will not be expected to know everything on your first day. You will be expected to care, learn, communicate, and take ownership.

SCHEDULE: Second Shift | 4:00 PM to 12:30 AM

LOCATION: On-site in Winthrop Harbor, IL