Evening Dispatch & Fleet Support Specialist

All-Fleet-Inc; Winthrop Harbor (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

All Fleet Inc. in Winthrop Harbor, IL, is seeking an organized, customer-focused Evening Operations Specialist to coordinate emergency truck and trailer repair services for commercial fleet customers.

You will answer calls, collect information, dispatch technicians, track progress, communicate updates, solve problems, and ensure every job is properly documented. Second shift 4:00 PM to 12:30 AM; on-site in Winthrop Harbor, IL.

Qualifications

• Customer-first mindset and strong communication skills.
• Ability to stay organized and calm during busy periods.
• Attention to detail and a knack for gathering information.
• Willingness to follow defined dispatch processes and escalate when needed.
• Reliable attendance and punctuality on second shift.

Responsibilities

• Coordinate emergency truck and trailer repair services for fleet customers.
• Answer calls, collect information, and dispatch technicians.
• Track job progress and communicate updates to customers and teams.
• Solve problems and ensure proper documentation of each job.
• Maintain smooth intake through completion of breakdowns.
• Support mobile technicians and learn our systems and terminology.
• Adhere to processes and escalate issues as appropriate.

Skills

Customer-first mindset

Professional communication

Clear thinking under pressure

Attention to detail

Ask questions confidently

Follow established processes

Escalation judgment

Finish what you start

Punctual attendance

Job description

All Fleet Inc. in Winthrop Harbor, IL, is seeking an organized, customer-focused Evening Operations Specialist to coordinate emergency truck and trailer repair services for commercial fleet customers.

You will answer calls, collect information, dispatch technicians, track progress, communicate updates, solve problems, and ensure every job is properly documented. Second shift 4:00 PM to 12:30 AM; on-site in Winthrop Harbor, IL.