First Shift Dispatch & Customer Care Coordinator

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

All Fleet Inc. seeks a First Shift Operations Coordinator for our 24/7 dispatch center in Winthrop Harbor, IL. You will coordinate breakdown responses, collect details, and dispatch technicians, owning each case until resolution.

Ideal candidates communicate professionally, work with urgency, and follow established procedures. This role suits those with hospitality or service industry backgrounds transitioning to operations, with on-site work in Winthrop Harbor.

Qualifications

• Customer service experience in high-standard environments.
• Ability to communicate professionally and clearly.
• Owning a situation until a solution is reached.

Responsibilities

• Speak with drivers and customers experiencing breakdowns.
• Collect locations, unit information, and complaint details.
• Find and dispatch the right technician.
• Provide updates and prevent customer chase.
• Track service calls and follow up on delays.
• Support technicians with information and forms.
• Identify missing information before it causes issues.
• Ensure calls are documented properly.
• Communicate unresolved issues to the next shift.

Skills

Customer service

Professional communication

Ownership

Learning quickly

Proactive problem solving

Punctuality

Coaching welcomed

Time management

Job description

All Fleet Inc. seeks a First Shift Operations Coordinator for our 24/7 dispatch center in Winthrop Harbor, IL. You will coordinate breakdown responses, collect details, and dispatch technicians, owning each case until resolution.

Ideal candidates communicate professionally, work with urgency, and follow established procedures. This role suits those with hospitality or service industry backgrounds transitioning to operations, with on-site work in Winthrop Harbor.