First-Shift Emergency Dispatch Coordinator

All-Fleet-Inc; Winthrop Harbor (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

All Fleet Inc. is seeking a First Shift Service Coordinator in Winthrop Harbor, IL to manage emergency truck and trailer repair calls. You will learn dispatch practices on the job and support stranded drivers with timely, accurate information.

This role rewards calm, decisive action and strong customer service, with on-site work and a path to growth into dispatch responsibilities. Typical day includes taking calls, gathering details, dispatching technicians, and keeping customers informed.

Qualifications

• Exceptional customer service
• Clear and professional communication
• Strong organization and follow-through
• Fast, accurate decision-making under pressure
• Genuine concern for customers and dependable performance

Responsibilities

• Answering a call from a stranded commercial driver
• Gathering information to send help
• Dispatching a mobile repair technician
• Updating the customer as the technician travels to location
• Helping the technician with forms, job details, or customer requirements
• Tracking multiple active service calls
• Reviewing photos, notes, and completion documents
• Making sure each job reaches the finish line

Skills

Customer service

Communication

Organization

Decision-making

Problem solving

Calm under pressure

Punctuality

Job description

All Fleet Inc. is seeking a First Shift Service Coordinator in Winthrop Harbor, IL to manage emergency truck and trailer repair calls. You will learn dispatch practices on the job and support stranded drivers with timely, accurate information.

This role rewards calm, decisive action and strong customer service, with on-site work and a path to growth into dispatch responsibilities. Typical day includes taking calls, gathering details, dispatching technicians, and keeping customers informed.