Evening Fleet Dispatch & Customer Care Specialist

All-Fleet-Inc; Winthrop Harbor (IL); On-site; USD 42,000 - 58,000; Full time

Job summary

All Fleet Inc. is seeking a Second Shift Customer Care Dispatch Specialist for our operations center in Winthrop Harbor, Illinois.

This role answers breakdown calls, gathers information, dispatches mobile repair technicians, and communicates estimated arrival times and updates.

No prior dispatch or trucking experience is required; we’re looking for someone with exceptional customer service instincts, strong communication, and the ability to stay organized under pressure.

Qualifications

• Experience in customer-facing roles is preferred, but not required.
• Able to stay organized in a fast-moving environment.
• Excellent communication and problem-solving abilities.
• Hospitality, retail or service industry background is a plus.

Responsibilities

• Answer incoming breakdown calls
• Gather complete and accurate information
• Dispatch mobile repair technicians
• Communicate estimated arrival times and job updates
• Follow up on active service calls
• Help technicians with paperwork and customer requirements
• Recognize delays and take action
• Verify completion notes, photos, and forms
• Prepare accurate handoffs for overnight dispatch

Skills

Customer service mindset

Communication skills

Organizational skills

Multitasking

Job description

All Fleet Inc. is seeking a Second Shift Customer Care Dispatch Specialist for our operations center in Winthrop Harbor, Illinois.

This role answers breakdown calls, gathers information, dispatches mobile repair technicians, and communicates estimated arrival times and updates.

No prior dispatch or trucking experience is required; we’re looking for someone with exceptional customer service instincts, strong communication, and the ability to stay organized under pressure.