Evening Dispatcher: Route Mastery & Driver Coaching

First Student; Austin (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off and paid holidays

Company-paid life insurance

Competitive Pay!

Opportunities for growth and internal

Employee discounts on PerkSpot

Job summary

First Student is seeking an Evening Dispatcher to manage bus routes and schedule adherence, while coaching drivers and monitors. The role requires strong communication, customer service, and dispatch experience, with a focus on efficient operations and safety compliance.

The position is evening shift-based, starting at 12 noon, with responsibilities including handling high phone and radio traffic, addressing driver issues, and coordinating with the Operations Supervisor.

Qualifications

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects; Assists with supervision of day-to-day operations

Skills

Communication

Customer service

Radio dispatch

Computer literacy

Time management

Dispatch experience

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student is seeking an Evening Dispatcher to manage bus routes and schedule adherence, while coaching drivers and monitors. The role requires strong communication, customer service, and dispatch experience, with a focus on efficient operations and safety compliance.

The position is evening shift-based, starting at 12 noon, with responsibilities including handling high phone and radio traffic, addressing driver issues, and coordinating with the Operations Supervisor.