Dispatcher: Route Master with Growth & Great Hours

First Student; Sharonville (OH); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Schedule: Mon–Fri split shift

Pay rate: $25-27/hr

Career advancement opportunities

Positive work environment

Job summary

First Student is seeking a Dispatcher in Ohio to coordinate bus routes and schedule accuracy while advising drivers and monitors. You will manage heavy phone and radio traffic and act as the main liaison with major contracted customers, ensuring safety and service excellence across our fleet.

The role requires strong communication skills, 3–5 years of dispatch experience, and a high school diploma or equivalent, with opportunities for career growth within a large North American network.

Qualifications

• 3–5 years experience in dispatch or related roles.
• High school diploma or equivalent required.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch or driver experience preferred.
• Computer literate and comfortable with tech tools.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints; reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handle back-up driver duties or perform miscellaneous clerical duties as needed.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Excellent communication

Customer service

Time management

Team coordination

Computer literacy

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student is seeking a Dispatcher in Ohio to coordinate bus routes and schedule accuracy while advising drivers and monitors. You will manage heavy phone and radio traffic and act as the main liaison with major contracted customers, ensuring safety and service excellence across our fleet.

The role requires strong communication skills, 3–5 years of dispatch experience, and a high school diploma or equivalent, with opportunities for career growth within a large North American network.