Bus Dispatch Lead – On-Time Routing & Driver Coaching

Continental Air Transport- Chicago School Transit JV, LLC; Chicago (IL); On-site; USD 65,904,000 - 71,635,000; Full time

Job summary

First Student is hiring a Dispatcher to coordinate bus routes, dispatch vehicles, and ensure on-time performance. You will counsel drivers, manage heavy phone and radio traffic, and liaise with major customers to resolve issues and improve service.

The role includes occasional charter work, payroll duties, and supporting day-to-day operations in a busy transportation environment. The position offers full-time, eight-hour shifts including PM/overnight coverage, with compensation ranging from

Qualifications

• 3-5 years of dispatch or operations experience.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate and proficient with basic software.
• Subject to DOT drug testing and physical.
• DOT Regulation 49 CFR Part 40 restrictions apply.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints to Operations Supervisor/Contract Manager.
• Serves as liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Performs back-up driver duties and miscellaneous clerical tasks.
• Completes assignment of special projects and assists day-to-day operations.

Skills

Dispatch experience

Communication skills

Customer service

Time management

Terminal operations

Computer literacy

DOT compliance

Deadline-driven

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student is hiring a Dispatcher to coordinate bus routes, dispatch vehicles, and ensure on-time performance. You will counsel drivers, manage heavy phone and radio traffic, and liaise with major customers to resolve issues and improve service.

The role includes occasional charter work, payroll duties, and supporting day-to-day operations in a busy transportation environment. The position offers full-time, eight-hour shifts including PM/overnight coverage, with compensation ranging from