Evening Dispatcher: Coordinate Field Techs & Customers

Roto-Rooter; Lombard (IL); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical insurance with a Prescription Drug Card

Accident and Critical Illness Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter is looking for an Evening Dispatcher for their Chicago Call Center in Lombard, IL. The role includes liaising between field technicians and customers, managing technician workloads, and resolving customer service issues. Ideal candidates should possess excellent organizational and customer service skills, and be proficient in computer applications, especially Microsoft Word and Excel. The position offers a pay range of $19.00-$21.00 hourly, depending on experience, along with a comprehensive benefits package.

Qualifications

• Self-starter who is organized and thorough.
• Able to multi-task and manage workload effectively.
• Strong customer service orientation.

Responsibilities

• Liaison between field technicians and customers nationwide.
• Distribute jobs to field technicians efficiently.
• Manage workload of field technicians throughout the Eastern region.
• Interact with customers to inform them of technician status.
• Relay necessary job information to technicians.
• Resolve customer service issues.

Skills

Excellent customer service skills

Self-starter

Organized and thorough

Able to multi-task

Solid computer skills (Microsoft Word and Excel)

Tools

AS400 knowledge

Job description

Roto-Rooter is looking for an Evening Dispatcher for their Chicago Call Center in Lombard, IL. The role includes liaising between field technicians and customers, managing technician workloads, and resolving customer service issues. Ideal candidates should possess excellent organizational and customer service skills, and be proficient in computer applications, especially Microsoft Word and Excel. The position offers a pay range of $19.00-$21.00 hourly, depending on experience, along with a comprehensive benefits package.