Evening Dispatcher

Roto-Rooter; Lombard (IL); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical insurance with a Prescription Drug Card

Accident and Critical Illness Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter is looking for an Evening Dispatcher for their Chicago Call Center in Lombard, IL. The role includes liaising between field technicians and customers, managing technician workloads, and resolving customer service issues. Ideal candidates should possess excellent organizational and customer service skills, and be proficient in computer applications, especially Microsoft Word and Excel. The position offers a pay range of $19.00-$21.00 hourly, depending on experience, along with a comprehensive benefits package.

Qualifications

• Self-starter who is organized and thorough.
• Able to multi-task and manage workload effectively.
• Strong customer service orientation.

Responsibilities

• Liaison between field technicians and customers nationwide.
• Distribute jobs to field technicians efficiently.
• Manage workload of field technicians throughout the Eastern region.
• Interact with customers to inform them of technician status.
• Relay necessary job information to technicians.
• Resolve customer service issues.

Skills

Excellent customer service skills

Self-starter

Organized and thorough

Able to multi-task

Solid computer skills (Microsoft Word and Excel)

Tools

AS400 knowledge

Job description

Overview

Evening Dispatcher

We have an excellent opportunity available for a EVENING DISPATCHER, located in our Chicago Call Center located in Lombard, IL. The hours of this shift will be from 3:30pm-12:00am, weekends and holidays as assigned. The hourly pay range for this position is between $19.00-$21.00, depending on experience.

Responsibilities

• Liaison between our field technicians and customers nationwide.
• Distribute jobs to field technicians.
• Manage the workload of field technicians throughout the Eastern portion of the country.
• Interact with customers to keep them informed of the status of their assigned field technician’s arrival.
• Relay necessary job information to the field technician.
• Resolve any customer service issues.

Requirements

• Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
• Able to multi task
• Excellent customer service skills
• Solid computer skills (Microsoft Word and Excel)
• AS400 knowledge preferred

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.