Service Dispatcher

Van Der Bosch Inc.; Chicago (IL); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Monthly profit sharing

Health, dental, and vision insurance

401(k) plan with company matching

Paid time off and holidays

Paid trade software training

Stable year‑round employment

Job summary

VanDerBosch Plumbing Inc. is seeking a detail-oriented Service Dispatcher to manage daily field schedules and route technicians efficiently across the Chicago area.

You will handle customer calls, coordinate parts, and monitor real-time progress to ensure timely service delivery. The ideal candidate has a minimum of 3 years of dispatch experience in plumbing or sewer service, strong communication skills, and familiarity with ServiceTitan or Housecall Pro.

Qualifications

• Minimum 3 years of dispatching experience in plumbing, sewer, or HVAC.
• Familiar with trade dispatching software (ServiceTitan, Housecall Pro) and knowledge of Chicago area.
• Excellent phone etiquette and clear communication under pressure.
• Strong multitasking and conflict-resolution skills for schedule changes on the fly.

Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls, emergency requests, and planned projects.
• Prioritize and route daily service calls to minimize drive times and maximize field efficiency across Chicago and surrounding areas.
• Serve as the primary point of contact for field technicians, assisting with routing changes, job delays, parts coordination, and emergency escalations.
• Receive incoming customer calls, answer service inquiries, collect relevant job details, and set clear expectations for service arrival times.
• Track technician locations, job progress, and status updates throughout the day in real time.
• Debrief field technicians upon job completion to verify accurate job notes, invoice details, and follow-up requirements.
• Maintain clear communication with service management and dispatch team members to optimize workflow and resolve scheduling conflicts.

Skills

Dispatch experience

Communication

Problem solving

Multi-tasking

Geographical knowledge of Chicago

Tools

ServiceTitan

Housecall Pro

Job description

Service Dispatcher

VanDerBosch Plumbing Inc. — Chicago, IL

Position Summary

VanDerBosch Plumbing Inc. is seeking an organized, highly communicative Plumbing & Sewer Service Dispatcher with a minimum of 3 years of verifiable experience performing dispatch duties in the plumbing or sewer service industry. This role is responsible for managing daily field schedules, routing field technicians efficiently across the Chicago area, handling incoming customer service calls, and ensuring optimal technician utilization and customer satisfaction.

Key Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls, emergency requests, and planned projects.
• Prioritize and route daily service calls using dispatch software to minimize drive times and maximize field efficiency across Chicago and surrounding areas.
• Serve as the primary point of contact for field technicians, assisting with routing changes, job delays, parts coordination, and emergency escalations.
• Receive incoming customer calls, answer service inquiries, collect relevant job details, and set clear expectations for service arrival times.
• Track technician locations, job progress, and status updates throughout the day in real time.
• Debrief field technicians upon job completion to verify accurate job notes, invoice details, and follow-up requirements.
• Maintain clear communication with service management and dispatch team members to optimize workflow and resolve scheduling conflicts.

Qualifications & Requirements

• Experience: Minimum 3 years of dispatching experience specifically in the plumbing, sewer, or HVAC trade.
• Technical Skills: Familiarity with trade dispatching software (e.g., ServiceTitan, Housecall Pro) and thorough geographical knowledge of Chicago and surrounding suburbs.
• Communication: Exceptional phone etiquette, active listening, and clear communication under pressure.
• Problem-Solving: Strong multitasking and conflict-resolution abilities to manage schedule changes on the fly.
• Target Hourly Pay Range:
  • Entry to Mid-Level (3+ years trade dispatch experience): $22 to $28 per hour
  • Senior / Lead Dispatcher (Heavy volume & ServiceTitan mastery): $28 to $35+ per hour

Benefits

• Monthly profit sharing based on company performance
• Health, dental, and vision insurance options
• 401(k) plan with company matching
• Paid time off (PTO) and paid holidays
• Paid trade software training and career advancement opportunities
• Stable, year-round employment