Dispatcher 2nd Shift

Roto-Rooter; Glen Burnie (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter is hiring a Dispatcher for the 2nd shift in the Baltimore area. The role focuses on driving sales by efficiently dispatching service technicians for sewer and drain, water restoration, and plumbing-related work. The position offers opportunity for advancement within a national brand, with competitive pay.

Hourly pay ranges from $19.00 to $21.00, depending on experience. Benefits are included, and bilingual skills are a plus.

Qualifications

• Ability to multi-task in a fast-paced environment.
• AS400 knowledge is preferred.
• Excellent customer service skills.
• Speak and write in English clearly and effectively.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Serve as liaison between field service technicians and customers.
• Distribute jobs to field service technicians.
• Manage the workload of service technicians in a multi-state region.
• Inform customers of the arrival status of the technician.
• Relay necessary job details to the service technician.
• Resolve customer service concerns.

Skills

Multitasking

Bilingual

Customer service

Communication

Tools

AS400

Microsoft Word

Excel

Job description

Overview

Dispatcher, 2nd Shift -Behind Every Successful Service Call Is a Great Dispatcher.

The primary role of the Dispatcher is to drive sales by efficiently dispatching service technicians to jobs to complete sewer and drain, water restoration, and plumbing related work.

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.

The hourly pay rate for this position is between $19.00-$21.00, depending on experience.

Responsibilities

Hiring immediately for full-time 2nd shift dispatcher position at Roto-Rooter’s Baltimore area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.

• Serve as liaison between our field service technicians and customers.
• Distribute jobs to field service technicians.
• Manage the workload of service technicians in a multi-state region.
• Interact with customers to keep them informed of the arrival status of their assigned service technician.
• Relay necessary job details and other information to the service technician.
• Resolve any customer service concerns.

Requirements

• Ability to multi-task
• Bilingual skills are a plus
• AS400 knowledge is preferred
• Excellent customer service skills
• Individuals must be able to speak and write in English as well as have good written and oral communication skills for effective customer service.
• A working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.