Service Dispatcher

Hunter Recruitment Advisors; Chicago (IL); Vor Ort; USD 30.000 - 39.000; Vollzeit

Benefits dieser Stelle

Monthly profit sharing

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Paid trade software training

Stable, year-round employment

Zusammenfassung

VanDerBosch Plumbing Inc. in Chicago, IL is seeking an organized Service Dispatcher with 3+ years in plumbing or sewer service to manage daily field schedules and route technicians efficiently across the Chicago area.

You will handle incoming customer calls, coordinate parts, and monitor real-time progress to ensure prompt service and high customer satisfaction for Chicago and surrounding suburbs.

Qualifikationen

• Minimum 3 years of dispatching experience in plumbing, sewer, or HVAC.
• Proficient with trade dispatch software and geographic knowledge of Chicago.
• Excellent communication and ability to work under pressure.

Aufgaben

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls.
• Prioritize routes to minimize drive times and maximize field efficiency.
• Serve as primary contact for field technicians and assist with routing changes.
• Answer customer calls, collect job details, and set service expectations.
• Track technician locations and job progress in real time.
• Debrief technicians after job completion for accurate notes and invoices.
• Coordinate with service management to resolve scheduling conflicts.

Kenntnisse

Dispatching

ServiceTitan

Housecall Pro

Chicago area knowledge

Communication

Multitasking

Problem solving

Tools

ServiceTitan

Housecall Pro

Jobbeschreibung

Service Dispatcher

VanDerBosch Plumbing Inc. — Chicago, IL

Position Summary

VanDerBosch Plumbing Inc. is seeking an organized, highly communicative Plumbing & Sewer Service Dispatcher with a minimum of 3 years of verifiable experience performing dispatch duties in the plumbing or sewer service industry. This role is responsible for managing daily field schedules, routing field technicians efficiently across the Chicago area, handling incoming customer service calls, and ensuring optimal technician utilization and customer satisfaction.

Key Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls, emergency requests, and planned projects.
• Prioritize and route daily service calls using dispatch software to minimize drive times and maximize field efficiency across Chicago and surrounding areas.
• Serve as the primary point of contact for field technicians, assisting with routing changes, job delays, parts coordination, and emergency escalations.
• Receive incoming customer calls, answer service inquiries, collect relevant job details, and set clear expectations for service arrival times.
• Track technician locations, job progress, and status updates throughout the day in real time.
• Debrief field technicians upon job completion to verify accurate job notes, invoice details, and follow-up requirements.
• Maintain clear communication with service management and dispatch team members to optimize workflow and resolve scheduling conflicts.

Qualifications & Requirements

• Experience: Minimum 3 years of dispatching experience specifically in the plumbing,
• sewer, or HVAC trade.
• Technical Skills: Familiarity with trade dispatching software (e.g., ServiceTitan,
• Housecall Pro) and thorough geographical knowledge of Chicago and surrounding
• suburbs.
• Communication: Exceptional phone etiquette, active listening, and clear communication
• under pressure.
• Problem-Solving: Strong multitasking and conflict-resolution abilities to manage
• schedule changes on the fly.
• Target Hourly Pay Range:
  • Entry to Mid-Level (3+ years trade dispatch experience): $22 to $28 per hour
  • Senior / Lead Dispatcher (Heavy volume & ServiceTitan mastery): $28 to $35+ per hour

Benefits

• Monthly profit sharing based on company performance
• Health, dental, and vision insurance options
• 401(k) plan with company matching
• Paid time off (PTO) and paid holidays
• Paid trade software training and career advancement opportunities
• Stable, year-round employment