2nd Shift Customer Care Specialist (Bilingual Optional)

Roto-Rooter; Lombard (IL); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Paid Vacation

Life Insurance

Matching 401K Retirement Savings Plan

Job summary

Roto-Rooter is hiring a Call Center Customer Service Representative for the second shift in Lombard, IL. This full-time position requires strong customer service skills and offers a pay range of $17.00-$19.00 based on experience. Responsibilities include being the first point of contact for customers, scheduling service calls, and data entry. Benefits include medical and dental insurance, paid training, and a matching 401K plan. Candidates with bilingual skills are preferred but not required.

Qualifications

• Bilingual skills are a plus.
• Prior call center experience is helpful.
• Self-starter who is organized and thorough with attention to detail.

Responsibilities

• Be the first point of contact with customers.
• Schedule a service call based on customer’s availability.
• Data entry including customer contact information.

Skills

Strong customer service focus

Excellent oral and written communication skills

AS400 knowledge

Fast-paced environment

Bilingual skills

Tools

Microsoft Word

Microsoft Excel

Job description

Roto-Rooter is hiring a Call Center Customer Service Representative for the second shift in Lombard, IL. This full-time position requires strong customer service skills and offers a pay range of $17.00-$19.00 based on experience. Responsibilities include being the first point of contact for customers, scheduling service calls, and data entry. Benefits include medical and dental insurance, paid training, and a matching 401K plan. Candidates with bilingual skills are preferred but not required.