Service Dispatcher

VanDerBosch Plumbing Inc.; Chicago (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Monthly profit sharing based oncompany

Health, dental, and vision insurance

401(k) plan with company matching

Paid time off (PTO) and paid holidays

Paid trade software training

Stable, year-round employment

Job summary

VanDerBosch Plumbing Inc. in Chicago, IL is seeking a Plumbing & Sewer Service Dispatcher with at least 3 years of verifiable dispatch experience in the plumbing or sewer service industry.

You will manage daily field schedules, route technicians efficiently across the Chicago area, handle incoming customer calls, and ensure optimal technician utilization and customer satisfaction. The role emphasizes effective communication, real-time tracking, and coordination with service management to resolve

Qualifications

• Minimum 3 years of dispatching experience in plumbing, sewer, or HVAC trades.
• Experience using trade dispatching software and routing field technicians efficiently.
• Strong communication skills and ability to manage schedules under pressure.

Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls and projects.
• Prioritize routes to minimize drive times and maximize field efficiency across Chicago and surrounding areas.
• Serve as primary contact for field technicians and coordinate routing changes and delays.
• Answer incoming calls, collect job details, and set clear service arrival expectations.
• Track technician locations and job progress in real time; debrief after job completion.

Skills

Dispatching experience

Trade dispatch software

Chicago geography knowledge

Communication skills

Multitasking

Tools

ServiceTitan

HouseCall Pro

Job description

Service DispatcherVanDerBosch Plumbing Inc. — Chicago, IL

Position Summary

VanDerBosch Plumbing Inc. is seeking an organized, highly communicative Plumbing & Sewer Service Dispatcher with a minimum of 3 years of verifiable experience performing dispatch duties in the plumbing or sewer service industry. This role is responsible for managing daily field schedules, routing field technicians efficiently across the Chicago area, handling incoming customer service calls, and ensuring optimal technician utilization and customer satisfaction.

Key Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls, emergency requests, and planned projects.
• Prioritize and route daily service calls using dispatch software to minimize drive times and maximize field efficiency across Chicago and surrounding areas.
• Serve as the primary point of contact for field technicians, assisting with routing changes, job delays, parts coordination, and emergency escalations.
• Receive incoming customer calls, answer service inquiries, collect relevant job details, and set clear expectations for service arrival times.
• Track technician locations, job progress, and status updates throughout the day in real time.
• Debrief field technicians upon job completion to verify accurate job notes, invoice details, and follow-up requirements.
• Maintain clear communication with service management and dispatch team members to optimize workflow and resolve scheduling conflicts.

Qualifications & Requirements

• Experience: Minimum 3 years of dispatching experience specifically in the plumbing, sewer, or HVAC trade.
• Technical Skills: Familiarity with trade dispatching software (e.g., ServiceTitan, Housecall Pro) and thorough geographical knowledge of Chicago and surrounding suburbs.
• Communication: Exceptional phone etiquette, active listening, and clear communication under pressure.
• Problem-Solving: Strong multitasking and conflict-resolution abilities to manage schedule changes on the fly.
• Target Hourly Pay Range:
  • Entry to Mid-Level (3+ years trade dispatch experience): $22 to $28 per hour
  • Senior / Lead Dispatcher (Heavy volume & ServiceTitan mastery): $28 to $35+ per hour

Benefits

• Monthly profit sharing based on company performance
• Health, dental, and vision insurance options
• 401(k) plan with company matching
• Paid time off (PTO) and paid holidays
• Paid trade software training and career advancement opportunities
• Stable, year-round employment