Evening Crisis Services Supervisor: Leadership & Impact

Victim Assistance Program; Akron (OH); Vor Ort; USD 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

PTO

Medical, Dental, and Vision coverage

Employer Paid Short-Term Disability

Pet insurance

Employee Assistance Program (EAP)

Mileage reimbursement for work-related

401(k) retirement plan with employer-m

Zusammenfassung

Victim Assistance Program in Akron, OH is seeking a Supervisor of Crisis Services to lead a team delivering trauma-informed crisis support by phone, online, or in person. You will guide staff, manage scheduling, and ensure high-quality advocacy for victims of crime and trauma.

The role emphasizes staff development, accountability, and ongoing coordination with stakeholders to enhance service delivery and safety across locations. Experience in social services and supervision is preferred.

Qualifikationen

• Bachelor's degree preferred.
• 1.5 years of Social Services experience required.
• 1 year of Supervisory experience preferred.

Aufgaben

• Provide ongoing guidance, development, and direction to staff and interns.
• Support staff safety and well-being in crisis-response work.
• Reduce staff burnout and increase morale through engagement strategies.
• Coordinate staffing and coverage across teams and locations.
• Maintain a caseload for direct service as needed.
• Maintain knowledge of resources and referral pathways for clients.
• Review case files for quality and provide timely feedback to staff.
• Ensure adherence to agency policies and documentation standards.
• Train and coach staff to achieve goals and improve results.
• Communicate high-profile cases to the supervisor promptly.

Kenntnisse

Staff supervision

Crisis intervention

Trauma-informed care

Staff development

Resource coordination

Ausbildung

Bachelor's degree in Social Work, Counseling, or related field

Jobbeschreibung

Victim Assistance Program in Akron, OH is seeking a Supervisor of Crisis Services to lead a team delivering trauma-informed crisis support by phone, online, or in person. You will guide staff, manage scheduling, and ensure high-quality advocacy for victims of crime and trauma.

The role emphasizes staff development, accountability, and ongoing coordination with stakeholders to enhance service delivery and safety across locations. Experience in social services and supervision is preferred.