Trauma-Informed Crisis Advocate (24/7 Hotline)

Hope & Healing Survivor Resource Center; Akron (OH); On-site; USD 16,000 - 20,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Job summary

Hope and Healing Survivor Resource Center in Akron, OH seeks a Direct Service Advocate to provide trauma-informed crisis intervention and advocacy for survivors via the 24/7 hotline, web chat, and in community settings, including hospitals and law enforcement. You will respond with compassion, offer in-person support, and connect clients with essential resources and safety planning.

Responsibilities include crisis response, thorough documentation, confidential record-keeping, and completing

Qualifications

• Four-year degree strongly preferred or relevant experience working with survivors of trauma.
• Victim advocacy training and/or experience preferred.
• Must maintain valid Ohio driver’s license and meet agency driving insurability requirements.

Responsibilities

• Provides crisis intervention, advocacy, education on crime victims’ rights, and trauma-informed support to survivors in diverse settings.
• Responds to crisis hotline calls and online chat, and provides information to community members, professionals, police, and hospitals.
• Utilizes crisis intervention best practices including safety planning and trauma-informed care to provide compassionate support.
• Completes accurate documentation in compliance with agency procedures.
• Maintains anonymous/confidential record-keeping for all survivors and co-survivor contacts.
• Completes minimum 40-hour training in compliance with OAESV and ODVN best practices.
• Works cooperatively with staff and volunteers to ensure best practices in service delivery.
• Complies with agency policies and CARF Standards while representing the mission of Hope and Healing.
• Performs other duties as assigned.

Skills

Excellent interpersonal and

Education

Four-year degree in communication, public relations, women’s studies, social work, criminal justice, psychology, or related field

Tools

Microsoft Word

Excel

Job description

Hope and Healing Survivor Resource Center in Akron, OH seeks a Direct Service Advocate to provide trauma-informed crisis intervention and advocacy for survivors via the 24/7 hotline, web chat, and in community settings, including hospitals and law enforcement. You will respond with compassion, offer in-person support, and connect clients with essential resources and safety planning.

Responsibilities include crisis response, thorough documentation, confidential record-keeping, and completing