Supervisor of Crisis Services

Victim Assistance Program; Akron (OH); Vor Ort; USD 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

PTO

Medical, Dental, and Vision coverage

Employer Paid Short-Term Disability

Pet insurance

Employee Assistance Program (EAP)

Mileage reimbursement for work-related

401(k) retirement plan with employer-m

Zusammenfassung

Victim Assistance Program in Akron, OH is seeking a Supervisor of Crisis Services to lead a team delivering trauma-informed crisis support by phone, online, or in person. You will guide staff, manage scheduling, and ensure high-quality advocacy for victims of crime and trauma.

The role emphasizes staff development, accountability, and ongoing coordination with stakeholders to enhance service delivery and safety across locations. Experience in social services and supervision is preferred.

Qualifikationen

• Bachelor's degree preferred.
• 1.5 years of Social Services experience required.
• 1 year of Supervisory experience preferred.

Aufgaben

• Provide ongoing guidance, development, and direction to staff and interns.
• Support staff safety and well-being in crisis-response work.
• Reduce staff burnout and increase morale through engagement strategies.
• Coordinate staffing and coverage across teams and locations.
• Maintain a caseload for direct service as needed.
• Maintain knowledge of resources and referral pathways for clients.
• Review case files for quality and provide timely feedback to staff.
• Ensure adherence to agency policies and documentation standards.
• Train and coach staff to achieve goals and improve results.
• Communicate high-profile cases to the supervisor promptly.

Kenntnisse

Staff supervision

Crisis intervention

Trauma-informed care

Staff development

Resource coordination

Ausbildung

Bachelor's degree in Social Work, Counseling, or related field

Jobbeschreibung

Job Description Title: Supervisor of Crisis Services
FLSA Status: Salary / Exempt
Job Type: Full Time
Compensation: $40,000-$50,000
Day Schedule: Monday - Friday
Shift Schedule: 4:00pm-12:00am
On-Call Requirements: Yes

Supervisor Of Crisis Services Job Description

About Us:

Victim Assistance Program is one of the first victim services agencies in the United States, Victim Assistance Program (VAP) is committed to building upon the foundation established by our founder in 1972. We are continually evolving, advancing, and seeking innovative ways to assist victims of crime and trauma. If you are passionate about using your skills to help create a world where all victims are supported and healed, we invite you to consider joining our team.

Position: Supervisor of Crisis Services

The Supervisor of Crisis Services ensures victims receiving crisis services, via phone, online, or in person, are provided with superior trauma-informed services from an advocate who is professional, trained, culturally competent, empathetic, compassionate, and resourceful.

Key Responsibilities:

• Provide ongoing guidance, support, development, and direction to assigned staff and interns and appropriately intervene, provide support, or communicate concerns when issues or deficiencies involving other staff are identified.
• Provide guidance and support to staff regarding safety, well-being, and the physical or psychological impact of crisis-response work.
• Contribute to staff engagement and retention by identifying and implementing strategies to reduce staff burnout and increase morale.
• Empower staff/interns to explore solutions to problems.
• Monitor and address environmental, safety, cleanliness, and service concerns to maintain a safe, professional, accessible, and trauma-informed environment for clients and staff.
• Coordinate daily staffing, schedules, and coverage across assigned teams and office locations to ensure victim needs are met and workloads are appropriately distributed.
• Provide direct service and maintain a case load of ongoing clients as needed.
• Maintain a working knowledge of all available resources that would benefit clients and seek out new referral pathways to enhance services for clients receiving victim advocacy services.
• Regularly review case files for presence, clarity, quality, continuity and completeness and provide timely feedback to staff.
• Ensure consistent implementation of, and hold staff accountable to, agency policies, procedures, documentation standards, and expectations for quality services.
• Provide direct reports with formal performance evaluations and ongoing informal feedback to address job performance and support. achievement of professional development goals.
• Contribute to the achievement of agency goals by coaching and training staff, empowering them to identify and implement solutions, and holding them accountable for results.
• Identify and communicate service trends, gaps, barriers, and emerging needs, and advocate for the staff resources, training, equipment, and policy or procedure changes necessary to address them.
• Develop, maintain, and foster relationships with stakeholders.
• Assist with the hiring, onboarding, and termination of direct reports, and support the onboarding of new staff.
• Assist peers in covering 24/7 on call supervisory responsibilities and provide debriefing support.
• Communicate high-profile cases and significant personnel, safety, or service. concerns to supervisor in a timely manner.
• Ensure direct reports are fulfilling their job descriptions, assigned tasks and/or projects.
• Engage in all required staff meetings & trainings.
• Participate as a member of the Summit County Crisis Response Team when responding on scene.

Requirements:

Victim Assistance Program is committed to equipping our employees with the tools for success. We ask that you bring the following qualifications:

• A bachelor’s degree in a related field (preferred)
• 1.5 years of Social Services experience required.
• 1 year of Supervisory experience preferred.
• Must reside within 25 miles of VAP's main office
• Ability to pass a state and federal background check throughout employment
• A valid driver's license, current auto insurance, and reliable transportation throughout employment
• The skills to oversee human resource and financial management matters
• Demonstrate a high level of emotional maturity and resilience in handling sensitive and challenging situations with compassion and professionalism
• Exhibit strong leadership qualities by taking initiative, engaging in problem solving, and practicing critical thinking
• Exhibit professional boundaries with staff, other professionals & clients

Benefits:

Our facilities include an education and training space, a trauma-free room, and a fully equipped staff kitchen. We also offer a generous benefits package including:

• PTO
• Medical, Dental, and Vision coverage
• 100% Employer Paid Short-Term Disability Insurance
• Pet insurance
• Employee Assistance Program (EAP)
• Mileage reimbursement for work-related travelBereavement
• 401(k) retirement plan with employer-matching contributions

Things to Consider Before Applying:

At Victim Assistance Program, we want prospective employees to be fully aware of this work's potential physical and psychological impacts. As a Victim Advocate, you may be exposed to distressing sights, sounds, and situations, such as crime scenes, photos of abuse, and recordings of violent incidents. Additionally, some situations may involve potential physical risks from victims or aggressors.