Victim Services Supervisor — Crisis Intervention Lead

University of Maryland Medical System; Largo (MD); On-site; USD 58,000 - 77,000; Full time

Job summary

University of Maryland Medical System is seeking a Victim Services Supervisor to lead full-time Victim Specialists, after-hours Crisis Hotline Victim Advocates, and a Mental Health Counselor. You will provide clinical leadership, train staff, oversee program operations, and ensure high-quality survivor care.

You will supervise staff, monitor outcomes, coordinate 24/7 crisis coverage, and advance best practices while maintaining HIPAA standards and collaboration with external partners.

Qualifications

• Master’s in social work, Public Health, Psychology, Sociology, or related field.
• Licensed Clinical Social Worker (LCSW) preferred.
• Minimum of five years in crisis intervention, case management, and victim advocacy.
• Minimum of two years supervising crisis intervention, case management, and victim advocacy programs.

Responsibilities

• Supervise Victim Services team and after-hours staff.
• Lead program strategic planning with director and stakeholders.
• Oversee Mental Health Counselor and clinical social work programming.
• Monitor productivity, service quality, and compliance with policies and grants.
• Recruit, screen, onboard, and train Victim Services personnel.
• Coordinate 24/7 crisis hotline staffing and ensure coverage.
• Conduct performance evaluations and professional development.
• Design and deliver staff training on trauma-informed care and best practices.
• Maintain HIPAA compliance and client confidentiality.

Skills

Leadership

Staff supervision

Trauma-informed care

HIPAA compliance

Effective communication

EHR proficiency

Education

Master’s in social work or related field

Licensed Clinical Social Worker (LCSW)

Tools

Network Ninja Collaborate Software

Job description

University of Maryland Medical System is seeking a Victim Services Supervisor to lead full-time Victim Specialists, after-hours Crisis Hotline Victim Advocates, and a Mental Health Counselor. You will provide clinical leadership, train staff, oversee program operations, and ensure high-quality survivor care.

You will supervise staff, monitor outcomes, coordinate 24/7 crisis coverage, and advance best practices while maintaining HIPAA standards and collaboration with external partners.