Front Desk & Security Concierge (Full-Time)

FirstService Residential; Town of Florida (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate to greet residents and guests, manage access control, and uphold a secure, welcoming lobby environment. This role requires strong communication, multitasking, and the ability to respond effectively to emergencies.

The position is full-time, with schedule Monday–Friday 7:00am–3:00pm, offering comprehensive benefits including medical, dental, vision, paid holidays, and a 401(k) with company match.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Greet residents, guests and invitees and direct them accordingly.
• Monitor and control Electronic Security Control Systems and access points.
• Respond to emergencies in a timely and efficient manner.
• Maintain daily logs, records and forms.
• Meet and assist residents with courtesy and professionalism.
• Follows safety procedures to maintain a secure building environment.
• Handle inquiries and resolve issues promptly for guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Multilingual

Computer literacy

Education

High School diploma

College courses in business/hospitality

Job description

FirstService Residential is seeking a Front Desk Associate to greet residents and guests, manage access control, and uphold a secure, welcoming lobby environment. This role requires strong communication, multitasking, and the ability to respond effectively to emergencies.

The position is full-time, with schedule Monday–Friday 7:00am–3:00pm, offering comprehensive benefits including medical, dental, vision, paid holidays, and a 401(k) with company match.