Evening Community Technician — Shelter Support, Manhattan

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and dental insurance starting

3+ weeks vacation, 12 holidays, sick/p

403(b) retirement plan with employer

Tuition assistance and paid training

Flexible Spending Accounts

Mission-driven team

Job summary

BOWERY RESIDENTS' COMMITTEE in New York is seeking a Community Technician to serve as a consistent, trusted presence for individuals experiencing homelessness. This full-time role includes 37.5 hours per week with mandatory overtime and a hands-on, frontline focus on crisis support and safety.

You'll engage residents using trauma-informed approaches, perform rounds, document incidents, and participate in trainings offered by BRC.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

De-escalation

Crisis intervention

Communication skills

Basic computer proficiency

Certifications (First Aid/CPR)

Education

High School diploma or GED

Tools

First Aid/CPR training

Job description

BOWERY RESIDENTS' COMMITTEE in New York is seeking a Community Technician to serve as a consistent, trusted presence for individuals experiencing homelessness. This full-time role includes 37.5 hours per week with mandatory overtime and a hands-on, frontline focus on crisis support and safety.

You'll engage residents using trauma-informed approaches, perform rounds, document incidents, and participate in trainings offered by BRC.