Evening Clinical Care Concierge & Unit Liaison

Johns Hopkins HealthCare LLC; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Healthy @ Hopkins program

Employee Referral Program Bonus

Job summary

Johns Hopkins HealthCare LLC seeks a Clinical Customer Service Representative to act as the central point of contact on the care unit for patients, families, visitors and the health care team. This fast-paced role requires professional, friendly and efficient performance aligned with Johns Hopkins Hospital policies.

The position features Evening Shift hours (3:00 PM–11:30 PM) with every other weekend on the AM shift (7:00 AM–7:30 PM, Sat/Sun) and a Full Time schedule, plus a competitive benefits

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and health care team members.
• Provide professional, friendly and efficient daily service in a fast-paced environment.
• Support Nursing and Administrative staff to meet unit and department needs in line with Johns Hopkins Hospital policies.

Skills

Interpersonal skills

Customer service

Ability to learn systems

Education

High School Diploma or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

Johns Hopkins HealthCare LLC seeks a Clinical Customer Service Representative to act as the central point of contact on the care unit for patients, families, visitors and the health care team. This fast-paced role requires professional, friendly and efficient performance aligned with Johns Hopkins Hospital policies.

The position features Evening Shift hours (3:00 PM–11:30 PM) with every other weekend on the AM shift (7:00 AM–7:30 PM, Sat/Sun) and a Full Time schedule, plus a competitive benefits