CLINICAL CUSTOMER SERVICE REP

Johns Hopkins HealthCare LLC; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Healthy @ Hopkins program

Employee Referral Program Bonus

Job summary

Johns Hopkins HealthCare LLC seeks a Clinical Customer Service Representative to act as the central point of contact on the care unit for patients, families, visitors and the health care team. This fast-paced role requires professional, friendly and efficient performance aligned with Johns Hopkins Hospital policies.

The position features Evening Shift hours (3:00 PM–11:30 PM) with every other weekend on the AM shift (7:00 AM–7:30 PM, Sat/Sun) and a Full Time schedule, plus a competitive benefits

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and health care team members.
• Provide professional, friendly and efficient daily service in a fast-paced environment.
• Support Nursing and Administrative staff to meet unit and department needs in line with Johns Hopkins Hospital policies.

Skills

Interpersonal skills

Customer service

Ability to learn systems

Education

High School Diploma or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

Shift: Full Time/ 40 Hours/Evenings- evening shifts and every other weekend on the AM shift. evening shifts, the schedule is 3:00 PM - 11:30 PM. Monday through Friday, the every other weekend is 7:00 am-7:30 pm sat/sun.

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.

Requisition #: 679357

Location: Johns Hopkins Hospital, Baltimore, MD 21287

Category: Clerical and Administrative Support

Schedule: Evening Shift

Employment Type: Full Time

What awaits you:

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices:

Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.