CLINICAL CUSTOMER SERVICE REP

Johns Hopkins Hospital; Washington (District of Columbia, MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Total wellbeing program: Healthy @ Hop

Employee Referral Bonus

Job summary

The Clinical Customer Service Representative at Johns Hopkins Hospital in Baltimore supports patients, families, visitors and health-care teams as the central contact on the care unit. This fast-paced role emphasizes professional, friendly, and efficient service to meet unit needs.

Ideal candidates have at least 6 months in healthcare or office settings, strong Microsoft Word and basic spreadsheet skills, and the ability to learn various clinical and administrative systems while maintaining

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Responsibilities

• The central point of contact on the care unit for patients, families, visitors and members of the health care team.
• Provide professional, friendly and efficient performance of daily duties in a fast-paced environment.
• Assist Nursing and Administrative staff to meet the unit's needs in accordance with Johns Hopkins Hospital policy and procedures.

Skills

Customer service

Interpersonal skills

Microsoft Word

Spreadsheet software

Presentation software

Communication

Adaptability

Education

High School Diploma

Tools

Word processing

Job description

Requisition #:679357 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Evening Shift Employment Type:Full Time

Shift: Full Time/ 40 Hours/Evenings - evening shifts and every other weekend on the AM shift. even shifts, the schedule is 3:00 PM - 11:30 PM. Monday through Friday, the every other weekend is 7:00 am-7:30 pm sat/sun.

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.

What Awaits You

• Full medical, dental, and vision plans,


• Paid time off (PTO),


• Tuition reimbursement for you and your dependents,


• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins


• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.


• Minimum of 6 months in healthcare or office setting


• Substantial interpersonal skills are needed to interact with patients, families and medical staff.


• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.


• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.


• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.