Evening Call Center Agent – Emergency Response

Iaw, Inc.; Birmingham (AL); On-site; USD 16,531 - 22,041; Part time

Job summary

A service-oriented company in Birmingham, Alabama is seeking a Call Center Representative for part-time shifts from 3:00pm to 11:00pm. The role involves handling emergency and non-emergency calls, providing information to callers, and ensuring excellent customer service. Candidates must possess 1-2 years of experience in similar roles and strong communication skills. Join our team to make a difference in our community.

Qualifications

• 1-2 years of experience as a Telephone Operator.
• Familiar with emergency and disaster procedures.
• Ability to communicate clearly in English.

Responsibilities

• Operate telephone console and various communication equipment.
• Handle emergency calls and direct them appropriately.
• Provide information to callers as required.

Skills

Customer service skills

Problem solving in emergencies

Ability to work under pressure

Communication skills

Job description

A service-oriented company in Birmingham, Alabama is seeking a Call Center Representative for part-time shifts from 3:00pm to 11:00pm. The role involves handling emergency and non-emergency calls, providing information to callers, and ensuring excellent customer service. Candidates must possess 1-2 years of experience in similar roles and strong communication skills. Join our team to make a difference in our community.