24/7 Emergency Dispatcher – Public Safety Communications

Emergency Telecommunicator Services; Alabama; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Alabama seeks a trained dispatcher to answer emergency and nonemergency calls, verify locations and details, and assess priority according to agency protocols.

You will enter incident data into CAD, dispatch responders, monitor radio traffic, and provide caller instructions while maintaining accurate records and confidentiality under shifting schedules and overtime when required.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Alabama seeks a trained dispatcher to answer emergency and nonemergency calls, verify locations and details, and assess priority according to agency protocols.

You will enter incident data into CAD, dispatch responders, monitor radio traffic, and provide caller instructions while maintaining accurate records and confidentiality under shifting schedules and overtime when required.