Emergency 911 Call Taker & Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Westover (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Westover, AL seeks a 911 Call Taker to field emergency and non-emergency calls, confirm incident locations, and document details for responders. You will use approved questions to identify urgency and enter information into dispatch software, then forward it to the appropriate unit.

This role often requires rotating shifts, nights, weekends, and overtime; training and certifications are provided, along with health insurance, retirement contributions, and paid

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High School Diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Westover, AL seeks a 911 Call Taker to field emergency and non-emergency calls, confirm incident locations, and document details for responders. You will use approved questions to identify urgency and enter information into dispatch software, then forward it to the appropriate unit.

This role often requires rotating shifts, nights, weekends, and overtime; training and certifications are provided, along with health insurance, retirement contributions, and paid