911 Call Taker — 24/7 Emergency Response Team

National Public Safety Careers; Waverly (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Waverly, AL. The role involves answering emergency and nonemergency lines, confirming locations, and entering details into dispatch software.

Training and certifications are required, with shifts potentially covering nights and weekends in a 24/7 environment. Ideal candidates have strong listening, typing and verbal communication skills, plus the ability to follow structured procedures and maintain caller privacy.

Qualifications

• High school diploma or GED required; some vacancies may accept equivalent.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Dispatch software

Education

High School Diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Waverly, AL. The role involves answering emergency and nonemergency lines, confirming locations, and entering details into dispatch software.

Training and certifications are required, with shifts potentially covering nights and weekends in a 24/7 environment. Ideal candidates have strong listening, typing and verbal communication skills, plus the ability to follow structured procedures and maintain caller privacy.