Critical 911 Call Taker - Emergency Communications

National Public Safety Careers; Meridianville (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for a 911 Call Taker in Meridianville, AL. This role supports emergency communications by taking calls, gathering essential information, and coordinating with dispatch teams.

Workers may rotate shifts to cover 24-hour operations; training and certifications are provided. A high school diploma or equivalent is required, with prior customer service experience a plus.

Qualifications

• High School diploma or recognized equivalent required.
• Previous customer service or call-center experience is helpful but not required.
• Ability to learn dispatch procedures and follow structured guidelines.

Responsibilities

• Answer incoming emergency calls and maintain composure.
• Confirm incident location and caller contact information.
• Ask approved questions to determine nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions.
• Use language-access resources when needed.
• Complete required training and certifications.

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is recruiting for a 911 Call Taker in Meridianville, AL. This role supports emergency communications by taking calls, gathering essential information, and coordinating with dispatch teams.

Workers may rotate shifts to cover 24-hour operations; training and certifications are provided. A high school diploma or equivalent is required, with prior customer service experience a plus.