EV Service Center Supervisor

Lucid Motors; Seattle (WA); On-site; USD 114,000 - 157,000; Full time

Job summary

Lucid Motors in Seattle, WA seeks an Assistant Service Manager to support the service manager in daily operations, lead a team of advisors, technicians, and parts staff, and ensure top-tier customer experiences. The role emphasizes detail in work orders, flow management, and continuous improvement in a fast-paced EV environment.

The ideal candidate will bring a minimum of 5 years automotive service leadership, strong communication, and a passion for developing a world-class service team, with

Qualifications

• 5+ years automotive service experience with KPI accountability (CSI, Repair Time, Days Down, PDI)
• Experience managing a technician team (selection, development, performance, training)
• Proven ability to collaborate, motivate, and lead diverse teams
• Track record of excellence in customer service
• Willingness to assist on repairs when needed
• Strong organization and continuous improvement mindset
• Excellent written and verbal communication skills
• Ability to travel as needed
• Valid driver’s license without recent suspensions

Responsibilities

• Manage and develop the Service Team and day-to-day service operations
• Continually evaluate performance and provide feedback to drive results
• Select, train and develop employees to fill all positions
• Oversee training delivery and follow-up
• Maintain highest level of Lucid customer experience and build relationships with clients/vendors
• Manage timecards and schedules for service center staff
• Address client concerns quickly and professionally
• Ensure compliance with industry standards and regulations
• Direct service tasks to meet timely repair and return of vehicles
• Monitor work and provide ongoing coaching and development
• Perform quality checks post-repair
• Assist with administrative tasks as needed
• Resolve people and safety issues in collaboration with HR and relevant teams
• Other duties as assigned

Skills

Leadership

Customer service

Team management

Communication

Problem solving

Education

AA/BS in Automotive Tech or Business

Tools

MS Office

DMS software

Job description

Lucid Motors in Seattle, WA seeks an Assistant Service Manager to support the service manager in daily operations, lead a team of advisors, technicians, and parts staff, and ensure top-tier customer experiences. The role emphasizes detail in work orders, flow management, and continuous improvement in a fast-paced EV environment.

The ideal candidate will bring a minimum of 5 years automotive service leadership, strong communication, and a passion for developing a world-class service team, with