Service Center Manager — Lead World‑Class Auto Service Team

Lucid Motors; San Jose (CA); On-site; USD 140,000 - 205,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Discretionary annual cash incentive

Job summary

Lucid Motors in San Jose seeks an experienced Service Manager to run the day-to-day operations of the Lucid Service Center. You will lead a team of advisors, technicians, and parts staff, driving an exceptional customer experience.

The ideal candidate has a proven track record in automotive service leadership, coaching, and collaboration, with a focus on continuous improvement in a fast-paced EV environment. Some travel and hands-on support may be required.

Qualifications

• 10+ years in automotive service with KPI accountability (CSI, Repair Completion Time, Days Down, PDI)
• Experience managing a team of technicians for selection, development, performance management, engagement and training
• Proven collaboration, motivation, and leadership for individuals, groups, and vendors
• Track record of excellence in Customer Service
• Willingness to assist on repairs on an as-needed basis
• Exceptional organization and ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills
• Ability to travel on an as-needed basis
• Valid driver’s license with no suspensions within the past year; 21+ drivers must have 3-year licensed history

Responsibilities

• Manage and develop Service Team and day-to-day service operations
• Performance management: evaluate and provide feedback to drive results
• Select, train, and develop employees; ensure timely staffing
• Support, implement and provide follow-up for all training
• Maintain highest Lucid customer experience and build lasting relationships
• Address client concerns or complaints quickly and professionally
• Ensure compliance with industry standards and regulations
• Delegate and direct service tasks; ensure timely repairs
• Collaborate with Service Center technicians and assist in repairs when needed
• Work with HR to resolve people and safety issues
• Assist with or perform administrative tasks
• Travel as needed

Skills

Team leadership

Customer service

Performance management

Training & development

Communication skills

Driver's license

Travel flexibility

Education

AA/BS in Automotive Technology or Business Management

ASE Certification

EPA 609 Certification

Tools

DMS software

Microsoft Office

Job description

Lucid Motors in San Jose seeks an experienced Service Manager to run the day-to-day operations of the Lucid Service Center. You will lead a team of advisors, technicians, and parts staff, driving an exceptional customer experience.

The ideal candidate has a proven track record in automotive service leadership, coaching, and collaboration, with a focus on continuous improvement in a fast-paced EV environment. Some travel and hands-on support may be required.