EV Service Center Supervisor

Lucid Motors; Scottsdale (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Lucid Motors is seeking a Supervisor, Service Center in Scottsdale to lead the service team, enhance customer interactions, and optimize day-to-day operations. You will guide technicians, advisors, and parts staff while ensuring timely, high-quality vehicle service.

The role emphasizes coaching, KPI tracking, training, and process improvements to deliver a best-in-class Lucid customer experience. Heavy focus on team development and cross-functional collaboration.

Qualifications

• Automotive service experience with KPI focus (CSI, repairs, turnaround).
• Demonstrated learning agility and ability to grow into management.
• Willingness to take on more responsibility and lead teams.
• Curiosity to review processes and implement changes.
• Ability to collaborate, motivate and lead cross-functional teams.
• Proven customer service excellence and professionalism.
• Willingness to assist on repairs when needed.
• Strong organizational skills and continuous improvement mindset.
• Excellent written and verbal communication; work independently and in teams.
• Able to analyze internal reports and extract insights.
• Familiarity with MS Office and DMS software.
• Valid driver’s license; travel as needed.
• Willingness to complete CPR training post hire.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs.
• Performance Management: evaluate performance and provide feedback to drive results.
• Involved in selection, training, and development of service staff to fill positions promptly.
• Support, implement and follow up on all training.
• Participate in meetings, workshops, and other learning opportunities.
• Maintain highest Lucid customer experience and professional relationships with clients/vendors.
• Manage timecards and schedules for the service center team.
• Address client concerns or complaints quickly and professionally.
• Develop knowledge of industry standards and ensure compliance.
• Delegate and direct service tasks to ensure timely repairs.
• Monitor team performance and provide ongoing coaching.
• Perform quality control checks on repaired vehicles.
• Contribute to understanding Lucid Motors mission and impact of your role.
• Assist with administrative tasks as needed.
• Resolve people and safety issues with HR collaboration.
• Take on other duties as assigned.

Skills

Automotive service experience

Learning agility

Leadership and people management

Customer service excellence

Process improvement

Communication skills

CPR training willingness

Willingness to travel

Proficiency with MS Office

DMS software familiarity

Driver's license

Education

AA/BS in Automotive Technology or Business Management

Tools

DMS software

Microsoft Office

Job description

Lucid Motors is seeking a Supervisor, Service Center in Scottsdale to lead the service team, enhance customer interactions, and optimize day-to-day operations. You will guide technicians, advisors, and parts staff while ensuring timely, high-quality vehicle service.

The role emphasizes coaching, KPI tracking, training, and process improvements to deliver a best-in-class Lucid customer experience. Heavy focus on team development and cross-functional collaboration.