Service Center Supervisor — Team & Customer Experience

Lucid Motors; Roswell (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Lucid Motors is seeking a Supervisor, Service Center to guide the service team in daily operations, customer interactions, and repairs. You will work closely with the service manager to ensure timely work orders and a high-standard customer experience.

The role emphasizes leadership, training, and process improvement to support technicians, advisors, and parts staff while maintaining industry standards and strong client relationships.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
• Will be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Participate in meetings, workshops and other learning opportunities
• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
• Manage timecards and schedules for service center team members
• Address any client concerns or complaints quickly and professionally
• Develop a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed

Job description

Lucid Motors is seeking a Supervisor, Service Center to guide the service team in daily operations, customer interactions, and repairs. You will work closely with the service manager to ensure timely work orders and a high-standard customer experience.

The role emphasizes leadership, training, and process improvement to support technicians, advisors, and parts staff while maintaining industry standards and strong client relationships.