EV Service Center Manager: Lead a World‑Class Team

Lucid Motors; Florida; On-site; USD 90,000 - 120,000; Full time

Job summary

Lucid Motors is seeking a Service Manager to lead the Service Center team and deliver exceptional customer experiences. The role focuses on team development, performance management, and ensuring timely repairs while maintaining high standards of safety and compliance.

Strong leadership, communication, and hands-on repair support are essential. Applicants should have extensive automotive service leadership experience, be willing to travel as needed, and excel in a fast-paced startup-like

Qualifications

• Minimum 10 years varied automotive service experience with KPI accountability (CSI, Repair Completion Time, Days Down, PDI)
• Experience managing a team of technicians (selection, development, performance, engagement, training)
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Ability to travel on an as-needed basis
• Excellent written and verbal communication skills
• Willingness to assist on repairs as needed
• Ability to analyze internal reports and use basic software (MS Office, DMS)

Responsibilities

• Manage and develop Service Team and day-to-day service operations
• Evaluate team performance and provide feedback to drive results
• Hire, train, and develop employees to ensure staffing needs are met
• Provide ongoing training and coaching to staff
• Maintain high Lucid customer experience and build lasting relationships
• Address client concerns or complaints promptly and professionally
• Ensure compliance with industry standards and regulations
• Oversee service tasks and ensure timely vehicle repair and return
• Collaborate with Service Center technicians; assist in repairs when needed
• Support administrative tasks and inter-team collaboration
• Resolve people and safety issues in a timely manner
• Other duties as assigned

Skills

Team leadership

Customer service excellence

Performance management

Cross-functional collaboration

Adaptability in fast-paced environment

Technical repair assistance

Communication skills

Vehicle service operations

Education

AA/BS in Automotive Technology or Business Management

Job description

Lucid Motors is seeking a Service Manager to lead the Service Center team and deliver exceptional customer experiences. The role focuses on team development, performance management, and ensuring timely repairs while maintaining high standards of safety and compliance.

Strong leadership, communication, and hands-on repair support are essential. Applicants should have extensive automotive service leadership experience, be willing to travel as needed, and excel in a fast-paced startup-like