EV Service Center Lead

Lucid Motors; Seattle (WA); On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Job summary

Lucid Motors in Seattle is seeking a Supervisor, Service Center to lead the service team and enhance the customer experience. You will drive operations, training, and performance improvements across advisors, technicians, and staff.

The role emphasizes hands-on management, process optimization, and collaboration with human resources. Lucid offers a competitive base pay range and comprehensive benefits, with opportunities for growth in a fast-paced EV environment.

Qualifications

• Automotive service experience with KPIs such as CSI, repair time, days down, PDI turnaround.
• Learning agility
• Willingness to take on more responsibility to learn and develop into management position
• Self-starter with curiosity to review and improve processes
• Understanding company policies and processes
• Collaborative leadership and motivational skills
• Track record of customer service excellence
• Willingness to assist on repairs as needed
• Excellent organizational skills and drive for continuous improvement
• Excellent communication skills (written and verbal)
• Help build a world-class team
• Ability to analyze internal reports
• Proficiency with MS Office and DMS software
• Willingness to travel as needed
• Willingness to complete CPR training post hire
• Valid driver's license; clean record; training

Responsibilities

• Manage and develop service team members and day-to-day service operations, including customer interactions, reporting, and repairs.
• Evaluate staff performance and provide ongoing feedback to drive results.
• Assist in hiring, training and developing service staff to fill roles promptly.
• Support and follow up on training programs.
• Attend meetings and training opportunities.
• Maintain top-tier customer experience and strong client/vendor relationships.
• Manage timecards and scheduling for the service center team.
• Address client concerns or complaints promptly and professionally.
• Develop knowledge of industry standards and ensure compliance.
• Delegate service tasks per the manager and ensure timely repair and return of vehicles.
• Monitor work and provide guidance and ongoing training.
• Perform quality checks on repaired vehicles.
• Understand Lucid Motors mission and your contribution as a supervisor.
• Assist with administrative tasks.
• Resolve people and safety issues promptly with HR and teams.
• Other duties as assigned.

Skills

Staff leadership

Learning agility

Customer service

Problem solving

Communication

Travel willingness

CPR training willingness

CPR training post hire

Education

AA/BS in Automotive Tech or Business Management

Tools

MS Office

DMS software

Job description

Lucid Motors in Seattle is seeking a Supervisor, Service Center to lead the service team and enhance the customer experience. You will drive operations, training, and performance improvements across advisors, technicians, and staff.

The role emphasizes hands-on management, process optimization, and collaboration with human resources. Lucid offers a competitive base pay range and comprehensive benefits, with opportunities for growth in a fast-paced EV environment.