EV Service Advisor — Premium Automotive Experience

Lucid Motors; San Jose (CA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program participation

Job summary

Lucid Motors is seeking a Service Advisor to ensure exceptional customer experiences throughout the service journey, from greeting clients to documenting concerns and explaining options, including costs and timelines.

You will track vehicles through maintenance, coordinate loaners, and verify work meets Lucid’s quality standards before return to customers. A 2–5 year automotive service background is preferred, with strong communication and problem-solving skills.

Qualifications

• 2-5 years of automotive service advisory/front-of-house experience.
• Excellent interpersonal skills with a compassionate, patient demeanor.
• Strong problem-solving and creative thinking abilities.
• Ability to document details clearly for smooth workflow.
• Ability to explain automotive concepts to customers of varying knowledge.
• Proficiency with computer applications including Microsoft Office and DMS software.
• Full-time schedule, including weekends/extended hours during busy periods.
• Willingness to complete Lucid CPR training post hire.
• Valid driver’s license with no suspensions in the past year; 21-year-olds require 3+ years licensed.

Responsibilities

• Inform clients throughout the service experience from initial contact to vehicle handover.
• Conduct comprehensive inspections and document any damage or wear.
• Check in new vehicles and document transport damage on the BOL.
• Coordinate loaner agreements and Lyft rides as needed.
• Uphold the CSI KPI and ensure customer satisfaction with service quality.
• Review and revise work orders with technicians to ensure accurate time punches.
• Address warranty claim rejections promptly to maintain efficiency.
• Obtain customer signatures for service authorization and payment via DocuSign.
• Explain repairs and invoices to customers to ensure understanding and satisfaction.
• Greet service clients, answer calls, questions, and take messages.
• Ensure work meets Lucid standards as the final QC step.
• Perform other duties as assigned.

Skills

Customer service

Communication

Documentation

Automotive terminology

DMS software

Education

AA/BS in Automotive Technology or Business Management

Equivalent work experience

Tools

Microsoft Office

Job description

Lucid Motors is seeking a Service Advisor to ensure exceptional customer experiences throughout the service journey, from greeting clients to documenting concerns and explaining options, including costs and timelines.

You will track vehicles through maintenance, coordinate loaners, and verify work meets Lucid’s quality standards before return to customers. A 2–5 year automotive service background is preferred, with strong communication and problem-solving skills.