EV Service Advisor — Luxe Auto Experience & CSI Champion

Lucid Motors; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Medical insurance

Job summary

Lucid Motors is seeking a Service Advisor in Scottsdale, AZ to greet clients, document concerns for diagnosis, and explain service options with time and cost estimates. You will track vehicles through maintenance, ensuring work meets Lucid's quality standards before return to customers.

Ideal candidates have 2–5 years in an automotive service-advisor role, excellent interpersonal skills, and the ability to articulate technical details to a diverse client base.

Qualifications

• 2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role
• Excellent interpersonal skills with a compassionate and patient demeanor
• Problem-solving and creative thinking skills
• Ability to articulate and document details to ensure smooth workflow
• Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge
• Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Responsibilities

• Ensure clients are informed throughout the service experience from initial contact to vehicle handover
• Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear
• Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation
• Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience
• Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided
• Review and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations
• Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction
• Responsible for acquiring customers signatures for service authorization and service invoice via DocuSign and collecting payment for customer pay repairs
• Explanation of invoice to customers of repairs performed to ensure correct understanding of completed work and that all concerns have been addressed to customer satisfaction
• Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed
• Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step
• Other duties as assigned

Skills

Interpersonal skills

Problem-solving

Documentation

Communication

MS Office / DMS software

Education

AA/BS in Automotive Technology or Business Management

Tools

MS Office

DMS software

Job description

Lucid Motors is seeking a Service Advisor in Scottsdale, AZ to greet clients, document concerns for diagnosis, and explain service options with time and cost estimates. You will track vehicles through maintenance, ensuring work meets Lucid's quality standards before return to customers.

Ideal candidates have 2–5 years in an automotive service-advisor role, excellent interpersonal skills, and the ability to articulate technical details to a diverse client base.