EV Service Advisor - Premium Automotive Experience

Lucid Motors; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Equity program

Cash incentive program

Job summary

Lucid Motors is hiring a Service Advisor in Dallas to deliver exceptional customer service throughout the service experience. You will greet clients, consult with technicians, document concerns, and explain all service options with transparent time and cost estimates.

You will track vehicles through maintenance, manage loaner arrangements, and coordinate rides when needed while upholding Lucid's high quality standards and CSI targets.

Qualifications

• 2-5 years previous automotive experience and training in a Service Advisor or Front of House customer-facing role
• Excellent interpersonal skills with a compassionate and patient demeanor
• Problem-solving and creative thinking skills
• Ability to articulate and document details to ensure smooth workflow
• Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge
• Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Responsibilities

• Greet clients promptly and consult with technicians to document concerns
• Explain service options, including time and cost estimates
• Track vehicles through maintenance and repair, ensuring quality standards
• Coordinate loaner agreements and arrange Lyft rides when needed
• Uphold the CSI KPI and ensure customers are delighted with service quality
• Review and revise work orders after tasks are completed and document time punches
• Address warranty claim rejections to maintain efficiency and satisfaction
• Obtain client signatures for service authorization and payment
• Explain invoices to customers and ensure complete understanding
• Answer phones, direct inquiries, and guide client questions
• Perform final QC before vehicles are returned to clients
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Problem solving

Documentation

Computer skills

DMS software

Full-time

Driver's license

Education

AA/BS in Automotive Technology or Business Management

Tools

Microsoft Office

DMS software

Job description

Lucid Motors is hiring a Service Advisor in Dallas to deliver exceptional customer service throughout the service experience. You will greet clients, consult with technicians, document concerns, and explain all service options with transparent time and cost estimates.

You will track vehicles through maintenance, manage loaner arrangements, and coordinate rides when needed while upholding Lucid's high quality standards and CSI targets.