EV Service Advisor: Elevate Customer Experience

Lucid Motors; California (MO); On-site; USD 39,000 - 52,000; Full time

Job summary

Lucid Motors is seeking a Service Advisor to deliver exceptional customer service and manage the service experience from check-in to handover. You will document concerns, explain options and quotes, and track vehicle status to ensure workmanship meets Lucid standards.

Strong communication, problem-solving and attention to detail are essential as you coordinate with technicians and frontline staff. This is a full-time on-site role in California with weekend flexibility and a valid driver’s

Qualifications

• 2-5 years previous automotive experience and training in a Service Advisor or Front of House role.
• Ability to articulate and document details to ensure smooth workflow.
• Proficiency with MS Office and proprietary DMS software.

Responsibilities

• Ensure clients are informed throughout the service experience from initial contact to vehicle handover.
• Conduct comprehensive inspections and check-in processes, reporting damage or wear.
• Check in new vehicles, document transport damage, and process documentation.
• Coordinate loaner agreements and arrange Lyft rides when needed.
• Uphold the CSI KPI and ensure customer satisfaction with service quality.
• Review and revise work orders after technicians complete tasks with accurate time punches.

Skills

Customer service

Problem-solving

Communication

Documentation

Education

AA/BS in Automotive Technology or Business Management

Tools

Microsoft Office

DMS software

Job description

Lucid Motors is seeking a Service Advisor to deliver exceptional customer service and manage the service experience from check-in to handover. You will document concerns, explain options and quotes, and track vehicle status to ensure workmanship meets Lucid standards.

Strong communication, problem-solving and attention to detail are essential as you coordinate with technicians and frontline staff. This is a full-time on-site role in California with weekend flexibility and a valid driver’s